Question 1

How does the check-in work?

Accepted Answer

Here’s how our check-in process works: after you complete your booking, we'll send you a link for your online check-in. Click that link as soon as you get it to register yourself and all your guests! Once you’re done, your check-in is complete. All you need to enter the building and your room is a PIN code, which we'll send you by email on the day of your arrival. With that code you can come and go as you please—no waiting in the reception line, no lost keycards, and no charge for checking in late.

Question 2

How can I request an early check-in?

Accepted Answer

You can request to check in early during the digital registration process! If we can make it happen, we’ll send you a text on the day of your arrival.

Question 3

How can I request a late check-out?

Accepted Answer

Just get in touch with our Guest Experience team, and we'll see if we can give you a little more time. It's dependent on how many guests are coming and going on your departure day.

Question 4

How does the check-out work?

Accepted Answer

To check out, simply scan the QR code we’ve placed next to your room door, and that'll let us know that you're off to your next adventure!

Question 5

If there’s no reception, who can I talk to if I have questions or concerns?

Accepted Answer

Our Guest Experience team is ready and able to answer any questions or concerns you may have. They’re here to make sure your stay is unlike any other, and they’re good at what they do. Here’s the best part: they’re reachable 24/7, 365 days a year, over email, WhatsApp, Facebook or over the phone.

Question 6

How often are the rooms cleaned?

Accepted Answer

Your rooms are professionally cleaned before you arrive, and we'll clean them again after you stay with us for one week. Before you judge, think of the advantages—less water used on laundry, less paper waste, no housekeeping banging on your door in the morning. If you'd still like your room cleaned during your stay, we can absolutely make that happen! Just get in contact with our Guest Experience team, and they'll be happy to arrange that for you. Note: it'll cost you a little fee, so be prepared for that.

Libusa

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